GDPR Compliance
Last updated: January 2024
Our Commitment to Data Protection
Neo-Savanna is committed to ensuring the security and protection of the personal information that we process. We recognise the rights of individuals under the General Data Protection Regulation (GDPR) and similar data protection laws worldwide.
Although we are based in South Africa, we extend GDPR-level protections to all users, regardless of their location.
Data Controller
Neo-Savanna acts as the data controller for personal information collected through this website. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 74 Fox Street, Maboneng, Johannesburg 2094, South Africa
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent - Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to communications.
- Contract - Where processing is necessary for the performance of a contract with you, such as processing service bookings.
- Legitimate interests - Where processing is necessary for our legitimate interests, provided these do not override your fundamental rights. This includes improving our services and understanding how visitors use our website.
- Legal obligation - Where processing is necessary to comply with legal requirements.
Your Rights Under GDPR
If you are located in the European Economic Area or if we extend these rights to you, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
You have the right to request correction of any inaccurate personal information we hold about you. We will respond to your request within one month.
Right to Erasure
You have the right to request deletion of your personal information in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or when you withdraw consent.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We may need to verify your identity before processing your request. We will respond within one month, or inform you if an extension is required.
Data Transfers
Your personal information may be processed in South Africa. When transferring data from the European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the nature of the information and the purposes for processing:
- Enquiry data: 24 months from submission
- Booking records: 7 years for accounting purposes
- Marketing preferences: Until consent is withdrawn
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of data in transit
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In South Africa, this is the Information Regulator. If you are located in the European Union, you may contact your local data protection authority.
Changes to This Notice
We may update this GDPR compliance notice from time to time. Significant changes will be communicated through our website or by direct communication where appropriate.
Contact
For any questions regarding GDPR compliance or to exercise your data rights, please contact:
Email: [email protected]
Address: 74 Fox Street, Maboneng, Johannesburg 2094, South Africa