Privacy Policy
Last updated: January 2024
Introduction
Neo-Savanna ("we", "our", or "us") operates the neo-savanna.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your personal information and your right to privacy. By accessing our website, you agree to the terms outlined in this policy.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Complete enquiry forms on our website
- Subscribe to our newsletter or mailing list
- Book services or request information
- Communicate with us via email
The personal information we may collect includes:
- Name and contact details (email address)
- Service preferences and enquiry details
- Any other information you choose to provide
Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send administrative information, such as booking confirmations
- Improve our website and services based on usage patterns
- Communicate about events, exhibitions, and programmes you may find interesting
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in operating our website and services
- When required by law or to protect our legal rights
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a supervisory authority
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: [email protected]
Address: 74 Fox Street, Maboneng, Johannesburg 2094, South Africa